From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination.
We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked.
It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.
訪客用戶
夫妻/情侶出遊
全湖景豪華雙人套房
入住於2025年05月
4.7
很棒
評價於:2025年05月17日
很不錯視野也很好
訪客用戶
家庭出遊
仲夏夜之藍全湖景四人房
入住於2025年02月
4.7
很棒
評價於:2025年02月05日
Very nice hotel. Hosts are friendly and helpful. The room has a very nice view facing the lake. Bfast is fine. Walk only few minutes to the food and souvenirs area.
YFLiu
幫他人預訂
豪華雙人套房
入住於2025年02月
4.2
很好
評價於:2025年03月03日
The hotel is close to the lake and Main Street, parking lot takes 5 minutes walk from hotel but overall is ok.
From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination.
We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked.
It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.
訪客用戶
夫妻/情侶出遊 全湖景豪華雙人套房
入住於2025年05月
4.7
很棒
評價於:2025年05月17日
很不錯視野也很好
訪客用戶
家庭出遊 仲夏夜之藍全湖景四人房
入住於2025年02月
4.7
很棒
評價於:2025年02月05日
Very nice hotel. Hosts are friendly and helpful. The room has a very nice view facing the lake. Bfast is fine. Walk only few minutes to the food and souvenirs area.
YFLiu
幫他人預訂 豪華雙人套房
入住於2025年02月
4.2
很好
評價於:2025年03月03日
The hotel is close to the lake and Main Street, parking lot takes 5 minutes walk from hotel but overall is ok.
訪客用戶
家庭出遊
全湖景豪華雙人套房
入住於2025年12月
Alex1205
好友出遊
白色之戀全湖景豪華雙人套房
入住於2025年11月
訪客用戶
其他
低樓層全湖景豪華雙人套房
入住於2025年04月
喬治麻
家庭出遊
湖景豪華四人套房
入住於2025年06月
匿名用戶
家庭出遊
湖景豪華四人套房
入住於2025年03月
魂魂
家庭出遊
全湖景豪華雙人套房
入住於2025年03月
Pablo Yoon
夫妻/情侶出遊
全湖景豪華雙人套房
入住於2025年06月
訪客用戶
夫妻/情侶出遊
全湖景豪華雙人套房
入住於2025年05月
訪客用戶
家庭出遊
仲夏夜之藍全湖景四人房
入住於2025年02月
YFLiu
幫他人預訂
豪華雙人套房
入住於2025年02月
訪客用戶
家庭出遊 全湖景豪華雙人套房
入住於2025年12月
Alex1205
好友出遊 白色之戀全湖景豪華雙人套房
入住於2025年11月
訪客用戶
其他 低樓層全湖景豪華雙人套房
入住於2025年04月
喬治麻
家庭出遊 湖景豪華四人套房
入住於2025年06月
匿名用戶
家庭出遊 湖景豪華四人套房
入住於2025年03月
魂魂
家庭出遊 全湖景豪華雙人套房
入住於2025年03月
Pablo Yoon
夫妻/情侶出遊 全湖景豪華雙人套房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 全湖景豪華雙人套房
入住於2025年05月
訪客用戶
家庭出遊 仲夏夜之藍全湖景四人房
入住於2025年02月
YFLiu
幫他人預訂 豪華雙人套房
入住於2025年02月